General
Getting started
Accessing and Managing your account
- How do I cancel my deliveries? 😢️
- I forgot my password 🤔️
- How do I add a sibling? 👫️
- How do I log in to my account? 🔑️
- I'm struggling to login, what should I do? 🔓️
- How do I view my subscription? 🔎️
Choosing your crafts
- How do I choose my next box? 🤔️
- Can I change my order? 🔄️
- Until when can I choose my next box? 📆️
- What if I forget to choose my next box? ?️
- Can I choose a craft that I have already received? ✔️
- How many boxes in advance can I choose? 📦️
Payments
Deliveries
- Can I choose my next box? 🤗️
- When will I receive my box? 📆️
- Where do you ship? 🌍️
- I haven't received my box yet, what should I do? ⏳️
- Do I need to be in to receive my box? 📫️
- My box is damaged, can you help? 📦️