General
Getting started
Accessing and Managing your account
- How do I cancel my deliveries?
- I forgot my password
- How do I add a sibling?
- How do I log in to my account?
- I'm struggling to login, what should I do?
- How do I view my subscription?
Payments
Schools and Fundraising
- How can I fundraise for my school?
- Can I get a subscription for my school?
- Do your boxes include any teaching resources?
- Can I buy toucanBox kits for my school?
- How frequently will the money earned be sent to my school?
- How much money can my school earn?
Deliveries
- Can I choose my next box?
- COVID-19 - Customer Update
- When will I receive my box?
- Where do you ship?
- I haven't received my box yet, what should I do?
- Do I need to be in to receive my box?