General

Getting started

• How do I place an order?
• About your subscription
• Age Range

Accessing and Managing your account

• How do I cancel my deliveries?
• I'm struggling to login, what should I do?
• I forgot my password
• How do I add a sibling?
• How do I log in to my account?
• How do I view my subscription?

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Payments

• What payment methods do you accept?
• When is payment taken for my toucanBoxes?
• How do I change my payment details?

Schools and Fundraising

• How can I fundraise for my school?
• Can I get a subscription for my school?
• Do your boxes include any teaching resources?
• Can I buy toucanBox kits for my school?
• How frequently will the money earned be sent to my school?
• How much money can my school earn?

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Deliveries

• When will I receive my box?
• Can I choose my next box?
• COVID-19 - Customer Update
• Where do you ship?
• I haven't received my box yet, what should I do?
• Do I need to be in to receive my box?

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gift orders and refer-a-friend

• How do I pay upfront for my boxes?
• How do I redeem a gift or bundle code?
• How do I gift toucanBox?
• How does the share with friends scheme work?