General

Getting started

• How do I place an order?
• About your subscription
• Age Range

Accessing and Managing your account

• How do I cancel my deliveries?
• I'm struggling to login, what should I do?
• I forgot my password
• How do I get a new prize chart?
• How do I log in to my account?
• How do I view my subscription?

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Pricing and payments

• What payment methods do you accept?
• When is payment taken for my toucanBoxes?
• How do I change my payment details?

Schools and Fundraising

• Can I have a sample of your box?
• Can I get a subscription for my school?
• How long will it take for the boxes to be delivered?
• Where will my boxes be delivered?
• Do your boxes include any teaching resources?
• How do schools use your toucanBoxes in the classroom?

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Deliveries

• When will I receive my box?
• Where do you ship?
• I haven't received my box yet, what should I do?
• Do I need to be in to receive my box?
• My box is damaged, can you help?
• I have items missing from my box. What shall I do?

Shop and gift orders

• How do I gift toucanBox?
• How does the share with friends scheme work?