Inside a box
How do I place an order?
About your subscription
What are Petite, Grande and Super?
Accessing your account
I'm struggling to login, what should I do?
I forgot my password
How do I log in to my account?
How do I create a password?
Why are my emails not being responded to?
Managing your account
How do I cancel my deliveries?
How do I get a new prize chart?
How do I view my subscription?
How do I pause my subscription?
How do I change my delivery frequency?
How do I add subscriptions to my account?
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Pricing and payments
What payment methods do you accept?
When is payment taken for my toucanBoxes?
How do I change my payment details?
When will I receive my box?
Where do you ship?
I haven't received my box yet, what should I do?
Do I need to be in to receive my box?
My box is damaged, can you help?
I have items missing from my box. What shall I do?
Shop and gift orders
Can I buy one-off boxes?
How do I gift toucanBox?
How does the share with friends scheme work?